Refund & Return Policy

Effective Date: September 14, 2025​

 

Refunds & Returns Policy

Coffee Products

• Freshness Guarantee

Our coffee is roasted and packed fresh for each order. Because it is a perishable product, we cannot accept returns or exchanges for coffee once it has shipped.

• Damaged or Incorrect Orders

If your coffee arrives damaged, defective, or if you receive the wrong item, please contact us within 30 days of delivery with photos of the issue. We will send a replacement or issue a refund. You will not need to send the coffee back.

• Delivery Issues

If your coffee order is lost or significantly delayed, reach out to us. We will investigate and, if confirmed, send a replacement or process a refund.

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Merchandise (Mugs, Apparel, Accessories)

• Made-to-Order

Our merchandise items are produced individually once ordered. Because they are custom printed, we cannot accept returns or exchanges for buyer’s remorse, wrong sizes, or incorrect selections.

• Defective or Damaged Items

If your item arrives with a defect, printing error, or shipping damage, please contact us within 30 days of delivery with photos of the issue. We will send a replacement or issue a refund.

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Shipping Coffee and Merchandise
Please note that coffee and merchandise are shipped separately. If you ordered both, you may receive two different packages that arrive on different days.

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Refunds & Processing

• Once approved, refunds are returned to the original payment method.

• If you choose a replacement, it will be shipped at no additional cost.

• In most cases, physical returns are not required.

 

 

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