Refund & Return Policy

Effective Date: January 4, 2026​

 

Coffee Products

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Freshness & Returns
All coffee is roasted and packed fresh for each order. Because coffee is a perishable product, we do not accept returns or exchanges once an order has shipped.

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Damaged or Incorrect Orders
If your coffee arrives damaged, defective, or incorrect, contact us within 30 days of delivery and include clear photos of the issue. Once verified, we will issue a replacement or refund at our discretion. Returned coffee is not required.

 

Delivery Issues
If a coffee order is confirmed lost or significantly delayed by the carrier, we will work with the carrier to investigate. If the issue is confirmed, a replacement or refund may be issued.

 

Merchandise (Mugs, Apparel, Accessories)

 

Made-to-Order Items
All merchandise is produced on demand. Because these items are custom printed, returns or exchanges are not accepted for buyer’s remorse, sizing issues, or incorrect selections made at checkout.

Defective or Damaged Items
If merchandise arrives damaged, defective, or with a printing error, contact us within 30 days of delivery with photos of the issue. Once approved, we will provide a replacement or refund. Physical returns are typically not required.

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Shipping Notes

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Coffee and merchandise are fulfilled by separate partners and may ship in different packages. If both are ordered, they may arrive on different days.

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Refunds & Processing

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Approved refunds are issued to the original payment method.

Approved replacements are shipped at no additional cost.

Refund timing depends on the payment provider and is outside of QofeCup’s control once processed.

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Final Notes

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QofeCup reserves the right to deny claims submitted outside the stated timeframes or without sufficient documentation.

This policy may be updated at any time without prior notice.

For questions or claims, contact inbox@qofecup.com